Refund and Return Policies: At BulletBlocker, we strive on 100% customer satisfaction. If you are not satisfied with your product(s), you may return the item(s) to us in the condition in which it which it was shipped to you and we will exchange or refund your purchase*. Returns must be returned within 7 days of the ship date received, be accompanied by the original sales invoice, and include a Return Authorization Number (RAN). If you wish to make a return, contact us by email (CS@bulletblocker.com) for a RAN.
Unfortunately, we cannot refund original shipping charges. Return shipping charges are the responsibility of the customer. Any orders we agree to restock may incur a restocking fee of 15%. Returned checks are subject to a $25 fee. To make a claim of product damaged upon arrival or of an item lost in transit, it must be communicated to us within 5 business days.
*We handle returns/exchanges of custom-made products (including items from our clothing lines) on a case-by-case basis. Returns of custom-made products are at the discretion of BulletBlocker.
Product Quality Warranty: We warranty all BulletBlocker products against defects in workmanship for 1 year from purchase date. This includes seams and tears in cloth that are due to faulty materials and workmanship, excluding normal wear and tear and/or abuse. BulletBlocker reserves the right to determine whether product defect is in workmanship, materials, normal wear/tear or abuse. We will make every reasonable effort to make our customers happy. Any remedy is at the sole discretion of BulletBlocker and may include:
- Replacement of the product
- Exchange for a similar product
- Refund of sale price
- Whole or partial credit for future purchases
As always, if you have any questions or concerns please take a look at our FAQ page or call us at 1 (978) 224-1172.